I regret to have not written my review before now but here it is, in all it’s glory. My daughter worked with the staff for four months planning a surprise one night stay in the PENTHOUSE suite and it was worth every minute of planning and every penny she spent.
Walking into the suite left me speechless! This suite is very well appointed and offers everything you need before you know you need it. It was very tastefully decorated, spacious and incredibly comfortable. The floor to ceiling windows were phenomenal. I truly cannot say enough about this suite, we had a hard time leaving when it came time to check out.
The staff were amazing before, during and after our stay. With the assistance of the resort staff, my daughter and her friends, my daughter planned and executed a ‘traditional family Christmas’ dinner for me. We comfortably cooked and hosted a full sit down dinner, for ten, in the dining room.
The surroundings are breathtaking and there is a lot to see if you wish to explore. Although we didn’t use it, there was also an outdoor skating rink and skates which your could borrow.
We enjoyed spending some time in the lobby bar, during happy hour, a lot of great options for food and beverages.
My daughter also surprised me with the gift of the two hour “Coast to Cloud” spa treatment at the Sante Spa, on the bottom floor of the resort. We enjoyed a glorious treatment for two in their Crystal Room
I doubt that we can ever top this visit but, I assure you, it won’t be our last visit!!
On first arrival the hotel appeared beautiful. Quiet setting and opportunity to relax. Check in was quick and Sarah informed us that we had received an upgrade. We were grateful for this but surprised at check out that when I checked the final billing we had been charged for the upgrade. The bill is not presented on checkout, but rather they ask if it could be emailed. I had asked for the printout as I needed to make sure all our meals had been charged for. Had I not asked for the bill I would have gotten a shock on checking it when I got home.
The room was spacious and well decorated. The bed was incredibly uncomfortable. It was soft and lumpy and the sheets were too short for the bed, this meant that every time I got into bed my feet touched the mattress. By far the most uncomfortable bed I have had to sleep in.
Housekeeping was different everyday. Some days the cups were replaced, other days they neatened the bathroom.
I like that they think green, however, would recommend only placing one set of towels in the room per person, we had towels for four people.
We ate most meals at the restaurants at the hotel. Service started off good but once the weekend arrived service all but disappeared. The server forgot to bring water after we ordered it with our coffee and food took awhile.
Victoria just minutes away. Amenities include a gym and outdoor heated pool. 156 guest rooms and suites offer a rustic mountain lodge.
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Westin Bear Mountain Victoria