I stayed here for 4 nights in a group of 12 in late August 2016 . On first night was refused service for 4 in the hotel restaurant at 8:25 ( closing 8:30 pm ) even though 7 of the group were already seated and waiting for main courses . I didn’t put in a written complaint until day 3 which was acted upon by the manager Greg Greene immediately (within 5 minutes). He was very understanding apologetic and annoyed at the treatment we were given by a franchise service in the restaurant . He fully committed to take all necessary steps to ensure that this behaviour would not happen again which I have no doubt he will ensure happens. He provided myself and my wife with a complementary additional night free of charge in an upgraded suite . I have travelled extensively worldwide for over 40 years and I am very impressed by the extremely quick efficient and customer focused response by Greg to a problem that arose .
Royal Scot Hotel Victoria
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Just 5 minutes’ walk from Victoria ferry terminal, this hotel features an indoor pool and a hot tub. Free WiFi is provided. A free shuttle is offered to the bus depot and Clipper Ferry. Royal Scot Hotel & Suites features spacious rooms, studios and suites boast fully equipped kitchens.
Come to the Royal Scot Hotel and check out the fresh new look in Jonathan’s Restaurant.
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Pets not allowed