If you are looking for a wonderful place to stay and be spoiled it is the Magnolia. All the employees are so nice and helpful. When we were checking in we requested a room on a higher floor but they were unable to provide that as the hotel was fully booked. The front desk staff apologized for not being able to move us but provided us with two vouchers for a hot breakfast. We were pleasantly surprised and enjoyed the breakfast the next morning. When we were heading out for the evening they concierge handed us an umbrella to use as it was raining a bit. This was also very thoughtful. The rooms are superb. Even our room on the second floor which did not have a view, had a lovely little terrace to sit out on. The bed and all the amenities in the room are top notch. Best place to stay in Victoria.
We were greeted by friendly staff. We had stopped in early to find out what time was best for check in, I was informed that we could be checked in then and there.
We were given a room on the corner facing Douglas St.
The room itself was clean and comfortable. There are thoughtful touches to the room, chocolates beside the bed, extra toiletries. The staff were very helpful, our tv wasn’t working properly, the issue was dealt with very quickly.
All was well until around 10pm, the bars on Douglas St, were so loud, we couldn’t sleep. Loud bass, drunken yelling. It was awful, it lasted until 230am.
This is not a fault of the hotels.
I appreciate that they have no control over what goes on outside the hotel and any hotel in the downtown area will have the same issue.
I did ask if it was possible to change rooms, it wasn’t possible on the Friday night but might be for Saturday.
Our request was granted, the staff were wonderful, not only did they move our room to a quieter location but we also received an upgraded room.
We were so grateful for the level of service received.
I sincerely do not put blame the hotel, but I wish I could have been warned that it could be an issue, or been provided ear plugs when I called the front desk at 1am asking for resolve.
Regardless we were grateful for the outcome, the manager herself spoke with me and apologized and went above and beyond to ensure we had a good night sleep the next night. We did have a wonderful sleep the 2nd night. Again the room was clean thoughtfully put together. The fireplace was a nice treat on a raining night. I highly recommend the Magnolia, the service is unsurpassed, from the valet employees, the front desk, to the management.
Magnolia Hotel Victoria BC
623 Courtney Street, Victoria, BC
Elegant rooms feature floor to ceiling windows . Continental breakfast each morning, Sumptuous two poster beds are elegantly dressed in warm duvets and feather pillows.
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