Devon the front person has been so awesome Even with the people will not mention names were there for 10 days very rude and demanding BUT he just smiled and did his job. All the staff from the restraurant and bar the front desk and housekeeping are AWESOME!!! they even have van that will take you places so is so much better that i do not have to drive
I have written this review in their website and dont know if they will publish it.
We booked the same day we arrived the hotel. We called the hotel and asked if there had vacancy and they say yes and gave us a good price for the three days we were staying there, unfortunately we had to head back one day earlier than schedule and guess what they would not refund us for the day we were not staying.
Now…..we never asked for special rate when we booked nor were we told that we would not be refunded if we did not stay for the full three days. They should be clear communication and lets the guests know why there was a special rate. I am used to staying only at the Parkside hotel or Best Western Plus Carlton Plaza Hotel in downtown
Victoria at least 3 times a month for sometimes 4-5 days in a row and never had a problem as sometimes I do need to leave a day earlier than schedule.
So the Guest Relation Manager Nick just refused to give us a refund for one day.
I think he could have handled this situation very differenly. Firstly apologise on behalf of his staff who did not mention about the special rate while we booked. And then he could have given us a voucher for next booking or something like a voucher for dinner or something to make us come back, but I guess they dont need repeat guest.
I will never go back to this one definitely.
Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.
117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.
They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.
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Four Points By Sheraton Victoria Gateway Amenities
High speed wireless