We arrived at the hotel about 2pm and we second in line to check in. The one desk clerk was with someone, and the second person went on break. 20 minutes later whe the person came back from break we checked in (it took a max of 5 minutes). We had two rooms on the same floor which was fine. Rooms are clean, looking a bit worn, but tidy. No bath only shower which was fine, although the taps in 424 go on and off as the tap is turned to get warmer water. Breakfast was a bit of a hit and miss as there was only one person and they also had to do room service. When our breakfast arrived we had to remind her to give us silverware, then serviettes, we only got a coffee refill when one of the cooks came out of the kitchen and checked if we needed anything and to pick us plates. Lunch in the summer is only served in the outdoor patio which was very hot, we lucked out on the only day to hit 31c! Again we waited, wandered around calling out to see if anyone was there, person finally came but she was off to do a room service. After this we had breakfast elsewhere. One of our party left a charger in the room, called housekeeping who said the room had not been rented since we left, so would check and call back…..well it’s been days and no one has called. Called the manger, well why bother there. His cell phone kept “cutting out”, and he has never bothered to call back. Very disappointing for SPG hotel service, expect much better. Won’t be back.
Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.
117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.
They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.
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Four Points By Sheraton Victoria Gateway Amenities
High speed wireless