First of all, the club in this hotel is wonderful. Excellent service and the food and beverage options are incredible.
I visited when the property was under construction. I feel the guest experience for check-in could have been handled better. The Fairmont Gold club check-in seemed a bit disorganized.
Rooms were wonderful, but a little small. Most likely due to this being an older property that received a modern upgrade.
Q – the bar on property is really great, and the food did not disappoint.
We arrived on a Friday afternoon to a very unconventional check-in area. It is on the side of the hotel and difficult to find. We flew into Victoria and after the drive to the hotel (about 30 minutes) I had to use the restroom once we arrived. I asked the women behind the counter where the restroom was located as my husband was taking care of the check-in process. She told me there wasn’t one and it would be “easier” to go in my room. The hotel is currently under construction and do understand they are undergoing a renovation but to not have a restroom close by is ludicrous. When we finally made it up to our room which they call a King Luxury it was a huge disappointment. It was a tiny box and the bathroom was just as small. However, the decor was nice and the room was clean. The hotel is beautiful (non construction part) and in a great location for walking downtown. We are disappointed in such a prestigious hotel they have not done a proper job while undergoing a renovation.
Fairmont Empress Hotel
721 Government Street , Victoria, BC
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The Fairmont Empress Hotel is located across from the harbor and offers Wi-Fi in public areas. Designed for comfort, guest rooms offer daily newspaper, in room safe, internet access – wireless (complimentary), indoor pool, massage, steam room, spa, pool (kids).
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