Category Archives: Four Points Sheraton Victoria

Four Points Sheraton Victoria

I stayed at the Four Points for a week in February 2017 as the team liaison for the visiting national rugby team of Chile. This meant that I had to work with hotel staff on a daily basis to adjust service requirements for the 33 members of the Chilean group, which were changing on an almost minute-by-minute basis. Amidst the relative chaos of these constantly changing customer demands, the staff at Four Points was incredibly accommodating and flexible, and their conduct and presentation was impeccable and incredibly attentive at all times. My regular day job in media communications is very much concerned with service excellence, so I took note, and I pledged to write a review here. All of the staff at the Four Points deserve huge praise for their excellent work and attention to customer service. As regards the rooms and facilities, this is a value hotel – not a five-star resort – but the rooms were clean, well appointed, and modern – I slept well every night I was there. All in all, a very good value and highly recommended for the cost-conscious visitor to Victoria.

Excellent room with comfortable bed, roomy bathroom, and up to date decor. The hotel floor was quiet of other guests. The location was close to Costco, Millstream Shopping Centre, and then over the highway to Langford and Colwood.

Hotel in Victoria BC RatesFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points Sheraton Victoria

Four Points Sheraton Victoria

we were driving for 12 hours straight from Calgary to Victoria while we were there we were planning to meet up with some friends in a different part of Vancouver and in the end we did this hotel was very nice to stay at

I stayed for a work conference and we ended a day early. I booked through a room block and I was never told about a cancellation policy. I have three young kids at home with a babysitter and wanted to check out a day early and was told I had to pay the full price for the nights stay regardless. Furthermore I was told when I called in that there was a complimentary shuttle to the airport, which apparently there isn’t. The front desk manager was very unwilling to help and made it very apparent he didn’t care about anything other than the revenue for that night. Very disappointed in the service – especially considering they were host to a conference as large as ours.

CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath

Four Points Sheraton Victoria

Four Points Sheraton Victoria

This is a great hotel I have stayed here muliplr times and it has always been a good expericance at a decent price. Room are typical, 2 beds tv etc. Peaceful and the hotel back onto a green space and on a dead end road. It is about 10-15 min out of victoria, but traviling in durring rush hour it BRUTAL (30-60 min!). if you want to be in Victoria in the morn stay in the city. Resturant.Pub is good, Pool is small, and gym is decently equiped, lots of bottled water avalible for free! And Costco is right next door for cheep eats! LOL

Very nice people. But don’t book here if you want DOWNTOWN Victoria! The name “Victoria Gateway” means out at the gate for sure! The address is Victoria but the hotel is in Langford– a suburb of Victoria so check a map to be sure this is where you want to be!
Service is great– love the “green” voucher program. Restaurant = delicious food but noisy pub in the evening.
CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath

Four Points Sheraton Victoria

Four Points Sheraton Victoria

Clean, pleasant people eager to serve! From the Shuttle drivers, Eric, Tang, Bob, were certainly a blessing! Very sociable, very helpful and went out of there way to give us the information to make our stay stress free. Nick, outstanding! He knows what is best and will accommodate according to your needs. Okay! Kimberly and the rest of the girls at the bar and grill shared fun and got us into hockey. Go Canucks! Wonderful people and a very comfortable, affordable and accommodating. Diane, thank you! Please forgive for not remembering the names of the others, but you all certainly deserve recognition. Mahalo from Maui and Molokai, Hawaii!

The Four Points is out of town in Langford. Great if you need a place on the way to or from up Island.
Not much in the form of local transport etc so advise to use only if you have a car.
Good basic hotel rooms, service was fine.
Our room wasn’t ready at check in time. No apology and we had to chase the room up.
Free coffee in mornings at lobby. Would be a nice touch to have it all day. Free parking right outside the door which is great for road trippers with lots of bags.
Buy any supplies before you get there. Next door is a Costco, and other shops are a bit of a walk away if you don’t have a car.
Hotel rooms had all the basics. The aircon was rather noisy though. Nice large bathrooms with great shower. Efficient housekeeping. Front desk staff ok but not particularly friendly or helpful. Clean rooms. Comfy bd, fine for a few night’s stay if you have a vehicle

CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Air conditioning
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath

Four Points Sheraton Victoria Room
Four Points Sheraton Victoria Room

Four Points Sheraton Victoria

Devon the front person has been so awesome Even with the people will not mention names were there for 10 days very rude and demanding BUT he just smiled and did his job. All the staff from the restraurant and bar the front desk and housekeeping are AWESOME!!! they even have van that will take you places so is so much better that i do not have to drive

I have written this review in their website and dont know if they will publish it.
We booked the same day we arrived the hotel. We called the hotel and asked if there had vacancy and they say yes and gave us a good price for the three days we were staying there, unfortunately we had to head back one day earlier than schedule and guess what they would not refund us for the day we were not staying.
Now…..we never asked for special rate when we booked nor were we told that we would not be refunded if we did not stay for the full three days. They should be clear communication and lets the guests know why there was a special rate. I am used to staying only at the Parkside hotel or Best Western Plus Carlton Plaza Hotel in downtown
Victoria at least 3 times a month for sometimes 4-5 days in a row and never had a problem as sometimes I do need to leave a day earlier than schedule.
So the Guest Relation Manager Nick just refused to give us a refund for one day.
I think he could have handled this situation very differenly. Firstly apologise on behalf of his staff who did not mention about the special rate while we booked. And then he could have given us a voucher for next booking or something like a voucher for dinner or something to make us come back, but I guess they dont need repeat guest.
I will never go back to this one definitely.

CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Air conditioning
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath

Four Points Sheraton Victoria Room
Four Points Sheraton Victoria Room

Four Points Sheraton Victoria

Four Points Sheraton Victoria
Four Points Sheraton Victoria

We stayed here for three night after reading positive reviews.

The positives are that the room was exceptionally clean, the staff were very friendly, the hot tub and fitness facility were excellent, it was affordable and near Costco and several restaurants.
The negatives are somewhat minor things, but annoying to me personally.
The carpets in the hallway are stained and need to be replaced.

There is no microwave in the room, but there is a restaurant on site. We didn’t try the restaurant because it looked a little too expensive for our budget. I don’t remember the last time I stayed in a room without a microwave.
The T:V was somewhat odd and would flicker when you went to the menu page which was actually an old fashion scrolling shaw page.
They do not accept debit at this hotel, since I didn’t want to put it on my card I had to take money from the cash machine at a $3 service charge.
The last irritating thing for me, was that there was no bathtub in the room only a stand up shower. I like taking a bath when travelling, and would have stayed somewhere else if I had saw that in a previous review.
This is a decent hotel, but is just not my preferred type of place.

CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Air conditioning
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath

Four Points Sheraton Victoria

Four Points Sheraton Victoria room
Four Points Sheraton Victoria room
Four Points Sheraton Victoria
Four Points Sheraton Victoria

We arrived at the hotel about 2pm and we second in line to check in. The one desk clerk was with someone, and the second person went on break. 20 minutes later whe the person came back from break we checked in (it took a max of 5 minutes). We had two rooms on the same floor which was fine. Rooms are clean, looking a bit worn, but tidy. No bath only shower which was fine, although the taps in 424 go on and off as the tap is turned to get warmer water. Breakfast was a bit of a hit and miss as there was only one person and they also had to do room service. When our breakfast arrived we had to remind her to give us silverware, then serviettes, we only got a coffee refill when one of the cooks came out of the kitchen and checked if we needed anything and to pick us plates. Lunch in the summer is only served in the outdoor patio which was very hot, we lucked out on the only day to hit 31c! Again we waited, wandered around calling out to see if anyone was there, person finally came but she was off to do a room service. After this we had breakfast elsewhere. One of our party left a charger in the room, called housekeeping who said the room had not been rented since we left, so would check and call back…..well it’s been days and no one has called. Called the manger, well why bother there. His cell phone kept “cutting out”, and he has never bothered to call back. Very disappointing for SPG hotel service, expect much better. Won’t be back.

CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Air conditioning
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath

Four Points Sheraton Victoria

Four Points Sheraton Victoria room
Four Points Sheraton Victoria room
Four Points Sheraton Victoria Pool
Four Points Sheraton Victoria Pool

Recently had the opportunity to stay in this great hotel for a week; the room was spacious, clean and nicely-appointed. Really enjoyed the kitchenette (restaurant food gets old fast). Staff was great as well.

Feel compelled to respond to those who had “issues” with the Syrian refugees in residence. I don’t get it, but then I am also not the sort who values a Costco close by. I didn’t notice noise, nor did I notice anybody “staring”, and I can’t say I had a problem with the religious preferences of anyone at the hotel. However, might advise locking your room to stay safe from the rednecks in residence.

For my part, I will be staying at Sheraton hotels a lot more in future, because if they open their doors and take in those truly in need, I am sure they will do a great job taking care of me as well!

CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Air conditioning
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath

Four Points Sheraton Victoria

Four Points Sheraton Victoria room
Four Points Sheraton Victoria room
Four Points Sheraton Victoria Pool
Four Points Sheraton Victoria Pool

I stayed here during a holiday weekend for 4 nights because it was the only place that had availability. It’s located outside of Victoria but only took me about 15 mins to drive there from outskirts of Victoria and maybe 20 mins from downtown. There are plenty of shops and restaurants/eateries in the area and it’s a quiet suburban location. Hotel was nice, large rooms with fridge and coffee maker. Comfy beds and you can open the windows enough to let in fresh air.

There is a sports bar/restaurant attached to hotel that was adequate and food was good, service friendly. There is also a small indoor pool and a very nice workout room.

The hotel also gives you an option to forgo room cleaning/linen changing in exchange for points or $5/ day credits when you have a longer stay. That was a nice option that I took advantage of. You could always ask front desk for more coffee pods or extra towels.

CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Air conditioning
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath

Four Points Sheraton Victoria

Four Points Sheraton Victoria room
Four Points Sheraton Victoria room

Stayed here for one night. First thing I noticed upon entering was the scent. A lot of higher-end hotels have a signature ‘scent’ and the one in this hotel had a bit of a cedar smell, but also something else I can’t put my finger on, but it was really nice. Every time I walked into the lobby you could smell the fragrance and it was wonderful. Maybe I’m just weird that way but I really liked it. But I digress….. Price was very reasonable for a Friday night. Wasn’t busy so I’m assuming it’s more of a business hotel. Staff was very friendly and helpful at check in. They have laptops on the mezzanine level for guests to use. There is also a decent-sized exercise room with treadmills, ellipticals, and free weights with a weight bench. Larger than the usual tiny workout room in most hotels. Also had a pool. There was a restaurant and a rooftop bar but we didn’t try either. Room was average sized, beds had nice linens and were very comfortable. TV was quite large! Bathroom was roomy and tub was deep. Very clean and the hotel was not showing any signs of needing renovation. Lots of parking and right next to a Costco and very close to a couple of different shopping areas. Would stay here again next time I’m in town.

CHECK HOTEL AVAILABILITYFour Points Sheraton Victoria
829 Mccallum Road, Langford, BC

See Rates | Pictures | Reviews | Maps

Four Points by Sheraton Victoria Gateway offers a great location just off of the Trans Canada Highway, with shopping and recreation nearby.

117 comfortable, contemporary guest rooms have all the extras you love, like a 42 flat screen TV and free High Speed Internet Access.

They also offer suites – some have a Jacuzzi tub, kitchenette, connecting room, or balcony.

View Four Points Sheraton Victoria in a larger map

Four Points By Sheraton Victoria Gateway Amenities
Accessible facilities
Air conditioning
Exercise gym
High speed wireless
Parking
Pool
Refrigerator
Restaurant
Steam bath